Sales Associate (168 Shopping Mall)

Job Summary:
We are looking for a friendly, energetic, and customer-oriented Sales Associate to join our expanding retail team. In this role, you will interact with shoppers, present products confidently, and help ensure every customer enjoys a smooth and positive store experience. You’ll also support daily store operations and contribute to achieving sales targets.

Key Responsibilities:

• Welcome customers, assist with product choices, and provide clear, helpful product details
• Operate the cash register, process payments, and ensure accurate and efficient transactions
• Monitor stock levels, restock display areas, and follow proper audit, pricing, and discount procedures
• Support the Store Manager with various store tasks and customer service needs
• Work toward both individual and team sales goals using effective, customer-focused selling techniques
• Use upselling and cross-selling methods to recommend products that best fit customer needs
• Maintain a clean, organized, and visually appealing sales floor
• Participate in marketing or promotional activities such as social media posts, in-store events, and live/online selling
• Share information on current deals, discounts, and upcoming promotions with customers
• Build strong customer relationships through personalized service and follow-ups
• Prepare and submit daily and weekly sales reports to management

Qualifications:

• 1–2 years of experience in retail sales, customer service, or a related field
• Strong verbal communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel)
• Familiarity with social media platforms, especially Facebook and Instagram
• Experience with live or online selling is a plus

Skills:

• Excellent communication and people skills
• Proficient with Microsoft Office tools
• Comfortable using major social media platforms
• Bonus: Experience hosting live selling or online product demos

Other Requirements:

• Willing to work across different store branches or office locations as needed
• Flexible schedule, including weekends and holidays
• Reliable, adaptable, and willing to take on additional responsibilities when required